HMRC is urging anyone who needs to renew their tax credits claim to use its digital services rather than phone of post which you must do before 31 July 2017. Failure to register on time could mean that you permanently lose the right to some credits. If you don’t receive your pack before 27 June 2017, you’ll need to call the tax credits helpline on 0345 300 3900 for a duplicate.
So, what are you options?
HMRC are piling on the pressure for tax payers to manage their affairs online. It is a natural reaction to resist any changes by HMRC but in this instance, we would recommend it. Renewing your tax credits online is pretty quick, even if you have to report any changes to your circumstances. If you try by phone or post, there is the potential for delays or not even getting through.
This year, online renewal can be done via the Gov.uk “Your Account” service which HMRC claims makes the process even easier. You will need to register for an account if not already able to do so. Should a new account be required, you will need to allow extra time for PIN codes to arrive and complete the registration process but once through this barrier, the services are pretty good. For example, as well as using the tax credits service, you can also request pension forecasts, manage self assessment and other taxes. It’s worth a look and will speed up any claims.